Your hoa deserves a mangement company that actually manages.

We like to think it's a relief, if anything! Absolutely not a nightmare, although some run smoother than others depending on how your current management company operates and their willingness to provide us all of your community's information. Regardless, we ensure that transitions run as smoothly as possible and that any issues are handled promptly and professionally. 

This depends on your community's needs. Some transitions happen in 6 months, some in 3 months, some in a couple of weeks! We make it happen regardless of how quickly you need it!

Everything should be transferred over to us from your current company. Of course, if you have vendors, you like we will continue to work with and build relationships with them. Our accounting team will help to transfer all accounts or open new ones depending on your needs. Every contract, record and owner information should be handed over by your current company so we can update our system appropriately without missing a beat!

We will onboard your community into our portal and help homeowners get acclimated, whether that is instructions within our welcome packet or visiting on-site to host a tutorial on our systems and processes. We are happy to accommodate the needs of the Board and the homeowners.

We do not overload our managers. Each manager carries the load they can handle efficiently in order to preserve our main goals as a company - whether that be 5 larger communities or 10 smaller communities - our values remain the same. 

Residents should make sure that they are checking their emails and opening any postal mail from Matrix to ensure they do not miss any pertinent transition information. Our focus on clear communication ensures that everyone is informed every step of the way. Any auto-pays with the current company should be cancelled while residents receive information on how to pay fees going forward - whether by check or auto-pay with Matrix.